Contact the EasyAngle team
If you need to contact the EasyAngle team, please use this contact form. You can ask questions, request studies, ask about careers, make general enquiries or provide feedback on your EasyAngle experience. If you wanted to register your extended warranty, you should do that by clicking this link. We look forward to hearing from you soon!
Have you checked our FAQ?
Maybe the reason you would like to contact the EasyAngle team is to ask one of our frequently asked questions. To help you find the answer in the fastest possible time, you can review the questions listed below. If you do not find the answer you are looking for then contact the EasyAngle team using the form above. We are always to happy to hear from our customers and friends.
If we do not provide shipping to your country from meloqdevices.com, you can search for a distributor in your country from this page. If you do not see your country listed, please contact us and we will arrange a special shipment.
The EasyAngle warranty covers factory defects which include faulty display, charging and battery issues. The warranty does not cover wear and tear and accidental damage caused by the user.
No. Once you start the measurement, you can set the device to one side or place it in your pocket as you help the patient come to their max range of motion for the joint being measured. You then take the device and align it with the devices end range before clicking the large turquoise button to complete the measurement. You can watch many examples of how to do this on our YouTube channel.
An exclamation mark accompanied by an image of the device is a bump warning. This denotes that the device has been bumped or moved too fast during the measurement causing an acceleration error. This will abort the measurement. You will need to restart your measurement if you get this warning.
An exclamation mark accompanied by an image of an hourglass is a timeout warning. This denotes that the measurement has taken more than one minute. This will abort the measurement. You will need to restart your measurement if you get this warning.
When you are taking a measurement, the display will show bubbles if you move outside of your plane of measurement. This feature helps to ensure you take accurate measurements each and every time. Just move back into your plane of measurement and the bubbles will disappear with your measurement once again being displayed.
If your EasyAngle freezes or becomes unresponsive, you may need to do a hard reset. Press and hold the power button for 30 seconds to do this. When you release the power button, the device should reset and you will see some small numbers briefly displayed on the screen before it returns to your measurement history display. If a hard reset does not work, contact us and we will troubleshoot further.
The plane of measurement is dictated by the type of flexion or rotation you are measuring. You can watch a number of videos on our YouTube channel that show how to set the plane for different measurements. What is important to note is that EasyAngle measures rotations around the grip, as shown in the image. Only perform your measurement where the device is rotated accordingly. You should not perform more than one full rotation of the device during measurement.
Yes. If you need to delete your last measurement, you should go to your history view where you can see your last five measurements. Measurements are deleted from newest to oldest. Press the delete button which is beneath the display on the right side.
The latest measurement will now be highlighted for deletion. You will see a cross and check on the display above the power and delete buttons. To delete the measurement, click the delete button again. If you do not wish to delete the measurement, just press the power button to return to the standard history view.
The device always displays two angles, the sum of which equals 180°. The larger of the two numbers displays the actual angle that the EasyAngle has measured. The smaller number which displays beneath the measurement is the supplementary angle, which is 180° minus the actual angle.
Press the large turquoise button to enter measurement mode. You will see a flashing zero on the screen. This lets you know you are read to select your plane of measurement.
Align the device with the first limb and then press the button again to start measuring. Ensure that your patient does not move during measurement.
Align the device with the second limb and press the button to end the measurement. The angle is calculated and shown on the display along with an arc that visualises the direction of the angle.
Press the large turquoise button again to view the measured angle together with the previous four measurements.